NFC TIMES Exclusive Insight – Canada’s third largest city, Calgary, has introduced its first electronic fare payments service, offering mobile ticketing from a software-as-a-service platform provider, with plans to enable customers to pay for fares with their contactless EMV credit and debit cards and NFC wallets.
Calgary Transit’s new My Fare app offers customers an alternative to the paper tickets, passes and cash they have been using for years. (A closed-loop contactless card project failed five years ago.) But despite a push by transit agencies to eliminate cash as an option for their customers to pay fares in North America and beyond in the aftermath of the Covid-19 lockdowns, a spokeswoman for Calgary Transit told NFC Times there are no plans to phase out cash or paper in Calgary.
“Our customers have been looking forward to our mobile payment system since before the pandemic began, but many still prefer using cash or paper tickets to buy their fares,” she said, adding: “We have certainly heard from customers that they’re happy to have an option to pay their fare without having to use cash or handle paper tickets.”