Sweden: Lock Maker Trials Mobile Door Keys with Stockholm Hotel

 

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Stockholm Sweden
Scope: 
Trial
Status: 
Completed
Launch: 
Nov 2010
Main Application: 
Access control (hotel door key)
Mobile Operator: 
TeliaSonera
Service Provider (application): 
Choice Hotels Scandinavia (Access control)
Merchants: 
N/A
Users: 
28 frequent guests
NFC Handsets: 
Samsung S5230
TSM*: 
Giesecke & Devrient
Secure Element: 
SIM
Other Vendors: 
Assa Abloy (access-control system, door locks, application), Gemalto (SIM cards), VingCard Elsafe (contactless door locks--an Assa Abloy company), NXP Semiconductors (NFC phone chip)

The eight-month pilot is one of the first of its kind enabling guests to check-in on their phones and download their hotel door keys over the air to their SIM cards, then tap their NFC phones to enter their rooms. In the trial, each of the 28 guests was given a Samsung S5230 NFC phone. They checked in for their stay by clicking on a link sent to them by the hotel via text message, which connected to a mobile application. They received their room number, then were sent their encrypted door keys by SMS over the air to SIM cards in their phones. The guests then could go directly to their rooms, bypassing the hotel reception desk, and tapping their phones on contactless door locks. When they checked out, they tapped their phones on an NFC tag in the lobby or opened their mobile application and manually sent a message informing the hotel they were leaving, thus deactivating the digital-room key.

NFC Times Take: 

The trial is important since it involves access control, which could become a popular application for NFC, but which garners much less attention than payment and ticketing. Assa Abloy has been interested in NFC for some time, and its units HID Global and VingCard already supply contactless card technology. The Samsung S5230, still one of the few phones supporting applications on the SIM via a standard single-wire protocol connection with the NFC chip, was not particularly liked by trial participants, who carried their separate smartphones for all their other mobile needs.

 

 

* Trusted Service Manager: Defined loosely to include companies or other organizations securely distributing, provisioning and managing applications, generally over the air, on secure elements in NFC mobile phones; or licensing their platforms for this purpose.
N/A: Not available or not applicable.
Last update: Oct 2010
 
Results: 

Locking company and trial organizer Assa Abloy announced results of the eight-month trial in June 2011, reporting that more than 90% of the 28 guests who participated said they would use the service if it were available on their cell phones. More than half of the users said they saved at least 10 minutes by avoiding lines at the hotel check-in counter.

About eight in 10 trial participants surveyed said they would like NFC applications on the same phone that let them pay for food, drink and other hotel services, according to the Assa Abloy survey. About 80% also agreed they’d like to receive hotel maps, room service menus and gym and spa information downloaded to their phones.

Just under 30% of respondents said they would choose a phone that supports a mobile-key service for their next handset, according to the company.

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